- We can’t finish processing your application if we are waiting for supporting documents. Please check you have sent us any documents requested, for example, a P60, a copy of your child’s birth certificate or a copy of your tax credits letter.
- High volumes of applications and mail received at the same time.
What dates are we working on?
Applications
We have processed approximately 150,000 applications with the 109,000 received by the Guarantee Date delivered by course start dates. We are now working on any remaining applications in order of date received and will complete these as soon as we can.
We are currently processing applications received on 26 January.
You can also check to see when your application was received and if it has been processed by using your personalised online services.
General email enquiries
We are currently working on emails received on 28 January.
We are currently working on mail received on 30 January.