How to make an appeal to SAAS
An appeal is a formal request to review a decision we have made on your entitlement to financial support and/or our assessment of how much you should get. An appeal must allege an error on our part and will only be considered if it is based on us having made an incorrect assessment of your factual circumstances and/or an erroneous interpretation of the law.
Stage 1 - How to make an appeal to SAAS
You can make a formal appeal by writing to tell us why you think our decision or assessment is wrong. Clearly mark your letter "Formal Appeal" and include your SAAS reference number. Address the envelope to "SAAS Appeals" and send it to:
Gyleview House
3 Redheughs Rigg
Edinburgh
EH12 9HH
Stage 2 - What we will do
A senior member of staff will consider your appeal and will aim to reply to you within 14 days of receipt. If we cannot do so, we will write to explain why and to tell you when you can expect a full response. If your correspondence is not classed as an appeal, we will treat it as general correspondence and aim to reply within 15 working days.
Stage 3
If you are unhappy with the reply you receive, you may write to our Chief Executive asking her to review your case. Again, clearly mark your letter "Formal Appeal" and include your SAAS reference number. Address the envelope to the Chief Executive, SAAS and send it to the above address. You will normally receive a reply within 14 days. The Chief Executive's decision is final in terms of the Agency's procedures.
Recording, monitoring and reviewing appeals
We keep a record of all the complaints we receive and where they reveal shortcomings on our part, we use this information to review and improve our procedures.